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FAQ

Here are the answers to a few FAQ’s (Frequently Asked Questions)

My Family Stories:

Q. How long does it take to complete one of the books?

A. It can take as long or as short a time as you like - and of course that depends on a number of things including how much time you have to fill it in, how much reminiscing you want to do, and how detailed you want to be in your answers. However, most people find that it takes a few weeks. This allows enough time for them to enjoy reminiscing over the answers!

Q. Who are the books for?

A. They are for anyone who wants to write down their stories to share with future generations, or for someone who wants to collect family stories from a loved one.

Q. What if I don’t like the book when I receive it?

A. Of course, we really hope that you will love it, especially when you think how great it will be when filled in, but if for any reason you are unsatisfied with your purchase, we are happy to offer you a full refund (provided the book has not been written in and is returned in good condition within 30 days of receipt) - less a small handling/administration charge. For full details of our no-quibble refund policy, please see our Store Policies (using the link in the Main Menu above left). 

Q. What if I don’t like some of the questions asked in the books?

A. Simply cross them out and write in one of your own! Remember, there are no ‘right’ or ‘wrong’ answers - the questions are just there as prompts to help you get started. Whatever you choose to share will be valued by your dependants.

Q. I haven’t got anything interesting to say about my life…why on earth would anyone want to read a book about me?

A. You’ll be surprised - even the seemingly mundane and day-to-day activities of your life will be amazingly interesting to new generations. And the stories of your life (such as where you lived, what hobbies you had, where you went on holiday, what you did at Christmas etc), in your own handwriting, will bring untold pleasure to your dependants. After all, wouldn’t you have loved to receive a notebook telling stories about the every day occurrences of your parents or grandparents’ lives? 

Q. Do I have to fill in family trees? I don’t know where all of my family were born, or who they married and I haven’t got time to go and visit lots of registry offices or churches.

A. Our books don’t follow the typical ‘family history’ or genealogy format - that’s because we didn’t want to cause lots of work in tracing back family trees etc, but more to capture the day to day stories of family life, as easily as possible.

Q. Can I pay for the books without giving my details online?

A. Yes, just get in touch using the details from our Contact Us page

Notabilis:

Q. How long will it take for my order to be despatched?

A. We endeavour to despatch all orders within 3 working days, depending on stock availability.  If you have an urgent need for the items, please email or call us and we'll do our best to get them sent earlier.

Q. Can I get a discount on multiple purchases?

A. Yes, any bulk order (more than 3 of an individual item) will be discounted as shown on the ordering pages.  We do offer further discounts for larger orders (more than 20 of one type of item) - please contact us for the wholesale price. 

Q. What if I don’t like the items when they arrive?

A. If for any reason you are unsatisfied with your purchase, we are happy to offer you a full refund (provided the items are returned in 'as delivery' good condition within 30 days of receipt). For full details of our no-quibble refund policy, please see our Store Policies link.

Q. Can I pay for the books without giving my details online?

A. Yes, just get in touch using the details from our Contact Us page

If you have any other questions that haven’t been answered here, please feel free to contact us and we’ll do our best to answer you as quickly as possible. And don’t forget - we always love to get feedback on what you thought of our products and service. So why not send us your thoughts?

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