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Store Policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any items ordered.

Please allow an additional 7-10 business days for shipping of your order if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address given.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with any goods received and inform us within seven days of your receipt of the items, we will provide you with a full refund (please note that Postage and Packaging is not refundable). Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing or equivalent. PLEASE NOTE THAT THIS DOES NOT APPLY TO PERSONALISED BOOKS AS THESE ARE MADE TO ORDER.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make a note of the delivery charges associated with each item. For more information on shipping, please click on the relevant link in our main menu.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT (at the present time, we do not charge VAT). Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

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